Welcome to the FAQ Center at pecionline.com (hereinafter referred to as “our”)!
- Are your toys safe?
Yes! All our products comply with the U.S. Children’s Product Safety Standards (CPSC) and international safety regulations, are made of non-toxic and environmentally friendly materials, and undergo rigorous testing to ensure children’s safety and parents’ peace of mind. - Do you have toys suitable for different age groups?
Yes. For example:
Building blocks: Suitable for children aged 3 and above (some blocks contain small pieces, so please pay attention to the age information);
Puzzles: Suitable for children aged 3–10, depending on the number of pieces and difficulty;
Plush toys: Suitable for all ages, especially toddlers;
Music boxes: Recommended for children aged 5 and above, with parental supervision. - How do I choose the right toys for my child? You can choose from a variety of options based on your child’s age, interests, and developmental stage:
Building blocks → Cultivate creativity and hands-on skills;
Puzzles → Improve logical thinking and concentration;
Plush toys → Provide companionship and a sense of security;
Music boxes → Inspire an interest in music and rhythm. - What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, and some digital wallets. - How long does shipping take?
US orders: Typically ship within 1–2 business days, with an estimated arrival time of 3–7 business days.
International orders: Ship within 2–4 business days, with an estimated arrival time of 7–21 business days, depending on customs clearance and local logistics. - Can I track my order?
Yes! Once your order is shipped, you will receive an email with a tracking number so you can check the status of your order at any time. - What is your return policy? You may return or exchange an unused toy within 30 days of receiving it, provided it’s in its original packaging.
We will cover the return shipping costs if the item is defective or the wrong item was shipped.
Please see our Return and Exchange Policy for details.
- Do you ship internationally?
Yes! We ship to multiple countries. Please note:
International orders may incur customs duties or import taxes, which are the customer’s responsibility.
Some regions may be subject to shipping restrictions; please confirm these restrictions during checkout.
- What if there’s a problem with the item I received?
Please contact customer service within 48 hours of receipt with your order number and a description of the problem. We will promptly issue a replacement or refund.